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Our Policies

Provider Philosophy Statement

It is our desire to establish long-term provider-patient relationships with our patients. Our providers and staff are here to assist and care for all of our patients. Our patients come first and are our primary concern.

It has always been our goal that the patients who have taken the time to schedule an appointment, deserve our complete attention. At times, however, urgent patient care issues arise that result in an interruption during an appointment. We try to limit these interruptions and we apologize in advance, if this were to happen. Our second priority is to return patient phone calls, then to complete referrals, prescription and paperwork requests.

General Policies/Information

Information regarding scheduling of appointments, after hours care, referrals, prescription refill requests, etc.

Appointments

We accommodate walk-ins on the schedule for patients who need no immediate assessment of a medical issue. If you need to cancel your appointment, please give our office a call a 24-hours notice, as this will leave us enough time to fill-in the open appointment time for other patients. Regardless of being late to an appointment, the doctor will still see you on the same day.

After Hours Care

We provide 24-hour on call care for our patients, which can be accessed by calling our main office number. You will be put in contact with out answering service, who can page our on-call provider for you. If you have not received a response from the provider within 15 minutes, please contact the answering service again.

Phone Calls

All calls to our clinic go through our automated call routing system. That system will instruct you on how to be connected with the appropriate Good Health Physicians Practice staff-member. If you are trying to reach a provider, your call will be routed to that provider. If you get their voicemail, please leave a detailed message and your call will be returned. Non-urgent patient calls to providers may take 1-2 working days to return. If you are trying to reach a nurse, you will be connected with that nurse’s phone extension.

Referrals

Most patients need to be seen by a provider prior to receiving a referral. Since most referrals have to be approved by your insurance company first, each referral may take at least 3-5 days to complete. If you have not heard from us within 14 days, please call us to check on the status of the referral. As always, emergent referrals will be expedited.

Prescription Requests and Refills

If you are requesting a prescription for a medication that we have not previously prescribed for you, an appointment with your provider will be necessary in order to ensure your safety. If you are requesting a refill of a medication that we have prescribed for you, please contact your pharmacy to request the refill. They will then fax us the medication refill request. This written process helps to insure that there is no miscommunication regarding your medications. We recommend that you call at least one week ahead of time to insure that you don’t run out of your medication.

If you have had a change in pharmacy or need us to provide you with a written prescription, please make that request through your provider’s nurse. These requests will be completed within 2-3 business days.

If you have an appointment to discuss your medications, please bring them to your appointment, as well as a list of all other medications/dosages you are taking, so that your provider may review them with you and update your medication sheet.

Privacy

Our “Notice of Privacy Practices” describes our policies and responsibilities regarding patient privacy. If you do not recall having been given a copy or if you would like another copy, the notice is available upon request and is also located in the lobby of our clinic.

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